Verification Notice

A verification notice is a follow-up message from a settlement administrator asking a claimant to confirm information or provide documents needed to review a claim. It may also be described as a deficiency notice when something on the original claim is missing, unclear, or inconsistent with the administrator’s records.

A verification request can be a normal part of settlement administration. Depending on the settlement, an administrator might ask for proof of purchase, an account number, an address used during the class period, identity confirmation, or clarification of information already submitted. The exact request and response deadline depend on the court-approved settlement documents.

Receiving a follow-up message does not automatically mean your claim will be approved or denied. It means the administrator needs more information before completing its review. Failing to respond by the stated deadline may affect the claim, so confirm the notice promptly through an independent source.

Before sending documents or personal information, verify the message by

• Opening the official settlement website from the original notice or court record instead of using a link in the new message

• Calling or emailing the administrator through contact information published on that official website

• Checking whether the case name, claim number, administrator, and response deadline match your original filing

• Asking the administrator to confirm exactly what information is required and how it should be submitted

Be especially cautious if a message asks for payment, login passwords, gift cards, cryptocurrency, or an unexpected transfer of money. A federal court has warned about scammers impersonating a settlement administrator and requesting Social Security numbers and dates of birth. The court identified those calls as an attempted fraud.

Information requirements can vary, so avoid assuming that every request for identifying information is automatically fraudulent. Verify the request with the official administrator before responding. For FTC refund programs specifically, the Federal Trade Commission says it does not charge upfront fees or request sensitive information such as Social Security numbers or bank account information.

Once the notice is confirmed, respond through the approved portal, mailing address, or email listed by the administrator. Keep a copy of the notice, everything you submit, and the date of your response. If you cannot provide a requested document, contact the administrator through the official channel and ask whether another form of verification is permitted.