Chick-fil-A
Chick-fil-A Delivery Fee Arbitration Investigation
A law firm is investigating individual arbitration claims alleging that Chick-fil-A presented certain delivery-related fees in a deceptive or unfair manner. Adults who ordered delivery through Chick-fil-A’s website or mobile app during the previous two years and paid a separately listed delivery, service, or small-order fee may be considered, but no recovery is guaranteed.
Attorney advertising. This is an attorney intake for individual arbitration, not a class action settlement — there is no settlement fund, no court-approved claims process, and no claim deadline. Payment is not guaranteed.
Key facts
The firm alleges that Chick-fil-A’s presentation and assessment of certain mandatory delivery-related charges may constitute deceptive or unfair practices. Chick-fil-A has not been found liable for these allegations.
The intake form asks whether a person is at least 18 years old, ordered delivery through Chick-fil-A’s website or mobile app during the previous two years, and paid a separately listed Delivery Fee, Service Fee, or Small Order Fee. It also asks whether the person could provide a screenshot of a qualifying receipt if requested.
This is not a class action settlement or a court-authorized settlement claim process. The form is used to seek legal representation for a potential individual arbitration, where an arbitrator rather than a judge or jury may decide the claim. There is no settlement fund, established payout, court case number, claims administrator, or guaranteed recovery.
Completing the process involves signing a contingency fee agreement with the law firm. The agreement states that the firm’s fee would generally be 40 percent of any recovery, as permitted by applicable law, or attorneys’ fees awarded by an arbitrator or court. The agreement also says the firm makes no promise or guarantee about the outcome.
Who may qualify
The intake page is directed to adults age 18 or older who placed at least one Chick-fil-A delivery order through the company’s website or mobile app during the previous two years, paid a separately listed Delivery Fee, Service Fee, or Small Order Fee, and can produce supporting order evidence if requested. Meeting these screening conditions does not guarantee representation, a successful arbitration, or compensation.
Claim helps you check whether you may qualify and understand what an individual arbitration claim involves. Claim is not a law firm and does not represent you.
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