Instacart
Instacart FTC Refund Settlement
Instacart agreed to pay $60 million for consumer refunds under a settlement resolving FTC allegations involving delivery fees, satisfaction guarantees, and Instacart+ subscriptions. The court entered the stipulated order in January 2026. No claim form or individual refund amount has been announced.
Key facts
Instacart agreed to pay $60 million for consumer refunds under a settlement resolving Federal Trade Commission allegations involving delivery fees, satisfaction guarantees, and Instacart+ subscriptions. Instacart neither admitted nor denied the allegations, except as specifically stated in the court order.
The FTC alleged that Instacart advertised free delivery without clearly explaining mandatory service fees, restricted access to refunds despite its satisfaction guarantee, and charged some consumers for Instacart+ memberships without their express informed consent.
The court entered the stipulated order on January 13, 2026. The order allows the FTC or its designee to use the money for consumer relief and requires Instacart to provide customer information needed to administer refunds.
The FTC says consumers charged for Instacart+ without their express informed consent will receive refunds. No claim form, filing deadline, individual refund amount, or full eligibility period has been announced. Consumers should be careful with messages asking them to pay money to receive an FTC refund.
Who may qualify
The FTC says consumers who were charged for Instacart+ without their express informed consent will receive refunds. No claim form, filing deadline, individual refund amount, or complete eligibility period has been announced.
What proof do you need?
Do you need proof of purchase?
For this settlement, you will not need proof of purchase. Exactly what counts has not been verified for this page yet, and the official settlement notice is what sets it.
Where do these requirements come from?
From the official settlement notice - the document that sets out who qualifies and what they have to provide. Claim summarizes it; Claim does not set it. Where the notice and this page disagree, the notice is the one that counts.
How can I check a settlement email or text?
Who is the administrator?
Federal Trade Commission or its designee is the settlement administrator: the company a court appoints to run the claims process, send notices and make payments. It is not the company being sued, and it is not Claim.
Is the sender's name enough to trust the message?
No. A sender name, a display name, a reply-to address and even a case number can all be copied. Check the case name and number in the message against the ones on this page, and reach the court-authorized settlement website yourself rather than through a link or button in the message.
What warning signs should I look for?
Any request for a fee, a payment or a wire to release settlement money. Any request for full banking login details. Pressure to act straight away. A web address that does not match the one in the official notice. Genuine notices identify the case by name and number and explain how payment is made.
Claims have not opened for this settlement yet. You can see which settlements are accepting claims now.
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