Instacart
Instacart FTC Refund Settlement
Instacart agreed to pay $60 million for consumer refunds under a settlement resolving FTC allegations involving delivery fees, satisfaction guarantees, and Instacart+ subscriptions. The court entered the stipulated order in January 2026. No claim form or individual refund amount has been announced.
Key facts
Instacart agreed to pay $60 million for consumer refunds under a settlement resolving Federal Trade Commission allegations involving delivery fees, satisfaction guarantees, and Instacart+ subscriptions. Instacart neither admitted nor denied the allegations, except as specifically stated in the court order.
The FTC alleged that Instacart advertised free delivery without clearly explaining mandatory service fees, restricted access to refunds despite its satisfaction guarantee, and charged some consumers for Instacart+ memberships without their express informed consent.
The court entered the stipulated order on January 13, 2026. The order allows the FTC or its designee to use the money for consumer relief and requires Instacart to provide customer information needed to administer refunds.
The FTC says consumers charged for Instacart+ without their express informed consent will receive refunds. No claim form, filing deadline, individual refund amount, or full eligibility period has been announced. Consumers should be careful with messages asking them to pay money to receive an FTC refund.
Who may qualify
The FTC says consumers who were charged for Instacart+ without their express informed consent will receive refunds. No claim form, filing deadline, individual refund amount, or complete eligibility period has been announced.
This settlement is not open for claims yet. Claim can help you track the case and check back if a claim window opens.
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