FTD
FTD and ProFlowers Delivery Fee Settlement
Eligible FTD.com and ProFlowers.com customers may choose $5 cash or a $15 voucher for covered delivery-related fees. These are alternative benefits, not a cash range. The claim deadline is November 13, 2026.
Key facts
The lawsuit alleges that FTD advertised product prices without adequately disclosing mandatory delivery-related fees until the final checkout step. FTD denies wrongdoing.
Who may qualify?
Covered orders were placed from within the United States through FTD.com or ProFlowers.com between January 29, 2021 and January 29, 2025. The customer must have been assessed and paid a delivery, shipping, handling or service fee.
What could you receive?
Choose either $5 cash or one $15 FTD or ProFlowers voucher, not both. The voucher is not cash, is single-use and nontransferable, cannot be combined with other offers, and expires 12 months after issuance.
What information is needed?
The notice requires a signed eligibility certification. It does not specify a receipt upload for the ordinary benefit. The online entry asks for the Unique ID and PIN from the notice, which are different from proof of purchase. A paper form is an alternative.
What dates matter?
The claim deadline is November 13, 2026. The exclusion deadline is November 13, 2026. A final approval hearing is scheduled for December 23, 2026. Payments depend on final approval and any appeals being resolved.
Who may qualify
People who, while in the United States, ordered through FTD.com or ProFlowers.com and paid a delivery, shipping, handling or service fee between January 29, 2021 and January 29, 2025 may qualify.
What proof do you need?
Do you need proof of purchase?
For this settlement, you will not need proof of purchase. The notice requires a signed eligibility certification. It does not specify a receipt upload for the ordinary benefit. The online entry asks for the Unique ID and PIN from the notice, which are different from proof of purchase. A paper form is an alternative.
Where do these requirements come from?
From the official settlement notice - the document that sets out who qualifies and what they have to provide. Claim summarizes it; Claim does not set it. Where the notice and this page disagree, the notice is the one that counts.
How can I check a settlement email or text?
Who is the administrator?
Epiq is the settlement administrator: the company a court appoints to run the claims process, send notices and make payments. It is not the company being sued, and it is not Claim.
Is the sender's name enough to trust the message?
No. A sender name, a display name, a reply-to address and even a case number can all be copied. Check the case name and number in the message against the ones on this page, and reach the court-authorized settlement website yourself rather than through a link or button in the message.
What warning signs should I look for?
Any request for a fee, a payment or a wire to release settlement money. Any request for full banking login details. Pressure to act straight away. A web address that does not match the one in the official notice. Genuine notices identify the case by name and number and explain how payment is made.
Claim helps you check whether you may qualify, understand the official requirements, and keep track of settlement deadlines.
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