Amazon
Amazon Return Policy Settlement
Amazon customers with eligible return or refund problems may receive a payment. Claim estimates $25 to $250 per eligible customer, but the amount depends on the transactions covered and the settlement group. Subclass B claims are due December 1, 2026; Subclass A payments are automatic after the settlement becomes final.
Key facts
The lawsuit alleges that Amazon customers experienced missing, late or incorrect refunds, or were incorrectly charged again after returning products. Amazon denies wrongdoing and agreed to a proposed settlement.
What could you receive?
Claim estimates $25 to $250 per eligible customer. Claim estimate. Final amount may change. This is Claim’s overall estimate for the case, not a court-set payment band or a separate estimate for each subclass. Your payment depends on your covered transactions and the applicable allocation rules, and may fall outside that range.
Amazon will contribute $309.5 million to a common fund, separate from certain refunds it has agreed to try to complete outside the fund. After approved deductions, 92.7% of the net fund is allocated to Subclass A and 7.3% to Subclass B. Payments account for unpaid transactions and potential interest under the settlement’s allocation rules.
Do you need to submit a claim?
Subclass A members do not need a claim form. The administrator will attempt to send their payments automatically, and they may select a preferred payment method. Subclass B members must submit a valid claim. Some customers may belong to both groups.
What information is needed?
Subclass B claims require information and supporting evidence establishing eligibility and entitlement to payment. The online entry currently asks for the Notice ID and Confirmation Code from a personalized notice. Subclass A members do not have to document a claim to receive their automatic payment.
What dates matter?
The Subclass B claim deadline is December 1, 2026, submitted online or postmarked by that date. The exclusion and objection deadlines are also December 1, 2026. A final approval hearing is scheduled for March 16, 2027. Payment depends on final approval and the settlement becoming effective; the scheduled hearing is not a payment date.
Who may qualify
People who initiated a return or requested a refund for a physical product bought through Amazon.com and received in the United States from September 5, 2017 to February 12, 2026 may qualify if they incorrectly received no refund, a late or incorrect refund, or an incorrect charge after a refund. Subclass A payments are automatic. Subclass B members must submit a valid claim by December 1, 2026.
What proof do you need?
Do you need proof of purchase?
For this settlement, you’ll need proof for some claims but not others. Subclass A payments are automatic, with no claim form required. Subclass B requires a valid claim and supporting evidence. The online entry currently asks for the Notice ID and Confirmation Code from a personalized notice; a no-ID online route was not observed.
Where do these requirements come from?
From the official settlement notice - the document that sets out who qualifies and what they have to provide. Claim summarizes it; Claim does not set it. Where the notice and this page disagree, the notice is the one that counts.
How can I check a settlement email or text?
Who is the administrator?
Angeion Group is the settlement administrator: the company a court appoints to run the claims process, send notices and make payments. It is not the company being sued, and it is not Claim.
Is the sender's name enough to trust the message?
No. A sender name, a display name, a reply-to address and even a case number can all be copied. Check the case name and number in the message against the ones on this page, and reach the court-authorized settlement website yourself rather than through a link or button in the message.
What warning signs should I look for?
Any request for a fee, a payment or a wire to release settlement money. Any request for full banking login details. Pressure to act straight away. A web address that does not match the one in the official notice. Genuine notices identify the case by name and number and explain how payment is made.
Claim helps you check whether you may qualify, understand the official requirements, and keep track of settlement deadlines.
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